Customer Service
Customer Service
Returns
Here you'll find information on what equipment qualifies for a return, our company policy for accepting returned equipment, and order cancellations.
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Repairs and Service
We offer both in-store and in-home diagnostics and repair services for mobility equipment. Returning customers receive exclusive discounts on repairs, replacement parts, and rental equipment needed when extensive repairs are being made.
Financing Options
When deciding to invest in mobility equipment, you’ll need to address your current financial situation. We happily provide financing options for those who prefer to finance their mobility equipment.
Equipment Resources & Manuals
Looking for more information on specific mobility products? Here you’ll find details on how to use your equipment, as well as product specifications and helpful resources.
Insurance
Freedom Mobility does not participate with insurance companies because we believe that customers should have a choice about the products that will help them heal, improve their quality of life and help them regain their independence.
Warranties
Your new mobility equipment comes with a manufacturer-provided warranty that Freedom Mobility will happily adhere to when you need to repair or exchange faulty or broken products.
Frequently Asked Questions
Frequently Asked Questions
No, we do not buy back used equipment at this time.
No, we do not accept equipment donations. Try contacting the Department of Aging for your county.
When you buy from us, you get our expert advice in addition to:
- One free diagnostic service on any equipment purchased from us.
- 20% off all replacement parts
- 20% off rentals when repairs are being made to your purchased equipment
We recommend setting up deliveries as soon as possible. Keep in mind it may take time to order products. Our goal is to schedule the delivery prior to the customer’s estimated time of need.
We will give a 2 hour block of time for delivery or pick up. Sometimes we can deliver during a requested time, but if not, we will assign an alternative time and notify you by phone and/or email. If running late, they will call with an estimated time of arrival.
We have 3 seating specialists with our sister company Freedom Mobility Rehab - Brad, Clark, and Terrick with a combined 45 years of experience with seating and custom wheelchairs. They are available for appointments in the Showroom or come see you in your home. Information you provide us will be forwarded to either Brad, Clark, or Terrick. We just need the name, phone number, email, height/weight, current chair being used and the chair they want to switch to.The fee is $150 for the consultation.
Yes, we love to do virtual home evaluations over Zoom or FaceTime. It’s a great way for us to connect with the client in their space and to visualize the problem areas in the house. These virtual home evaluations come at no cost to the client.
We do not do any deliveries, pick ups, or repairs on the weekends.
Ramp pricing varies depending on a few factors:
● The specifications (rise, width, depth) of the stairs over which the ramp will be
installed.
● Whether or not the user will be self-propelling or manually assisted up and down
the ramp.
● Whether the ramp is for commercial or
residential use
● The type(s) of mobility equipment that will be used on the ramp.
For most products, if the location is within 30 miles, then the fee would be $50-$150 based on the type of equipment and the amount of floors. If the location is after 30 miles additional fees may apply. Refer to our “area’s served” page. For lift chairs and hospital beds, the delivery cost is based on product type and weight. Please call for specific product delivery costs.
Yes! Just give us the address and phone number of the location as well as the time you will most likely be arriving. We will schedule the delivery or pick up according to the information you provide.
Freedom Mobility does not currently participate with Insurance or Worker’s Compensation companies. We are currently private pay and require payment for services paid in full at the time of scheduling.
No, at this time we cannot provide billing codes.
No, we do not buy back used equipment at this time.
No, we do not accept equipment donations. Try contacting the Department of Aging for your county.
When you buy from us, you get our expert advice in addition to:
- One free diagnostic service on any equipment purchased from us.
- 20% off all replacement parts
- 20% off rentals when repairs are being made to your purchased equipment
We recommend setting up deliveries as soon as possible. Keep in mind it may take time to order products. Our goal is to schedule the delivery prior to the customer’s estimated time of need.
We will give a 2 hour block of time for delivery or pick up. Sometimes we can deliver during a requested time, but if not, we will assign an alternative time and notify you by phone and/or email. If running late, they will call with an estimated time of arrival.
We have 3 seating specialists with our sister company Freedom Mobility Rehab - Brad, Clark, and Terrick with a combined 45 years of experience with seating and custom wheelchairs. They are available for appointments in the Showroom or come see you in your home. Information you provide us will be forwarded to either Brad, Clark, or Terrick. We just need the name, phone number, email, height/weight, current chair being used and the chair they want to switch to.The fee is $150 for the consultation.
Yes, we love to do virtual home evaluations over Zoom or FaceTime. It’s a great way for us to connect with the client in their space and to visualize the problem areas in the house. These virtual home evaluations come at no cost to the client.
We do not do any deliveries, pick ups, or repairs on the weekends.
Ramp pricing varies depending on a few factors:
● The specifications (rise, width, depth) of the stairs over which the ramp will be
installed.
● Whether or not the user will be self-propelling or manually assisted up and down
the ramp.
● Whether the ramp is for commercial or
residential use
● The type(s) of mobility equipment that will be used on the ramp.
For most products, if the location is within 30 miles, then the fee would be $50-$150 based on the type of equipment and the amount of floors. If the location is after 30 miles additional fees may apply. Refer to our “area’s served” page. For lift chairs and hospital beds, the delivery cost is based on product type and weight. Please call for specific product delivery costs.
Yes! Just give us the address and phone number of the location as well as the time you will most likely be arriving. We will schedule the delivery or pick up according to the information you provide.
Freedom Mobility does not currently participate with Insurance or Worker’s Compensation companies. We are currently private pay and require payment for services paid in full at the time of scheduling.
No, at this time we cannot provide billing codes.