7271 Park Circle Drive

Suite 100, Hanover, MD 21076

(443) 445-3518

Questions? We have answers.

Mon-Fri: 10-4 Sat: 10-3

By appointment only.

Return Policy

The Freedom Mobility

Difference

I can't thank Kelly and her staff enough for how helpful and caring they have been during my mother's recovery. It is obvious that they have the client's best interests in mind. I highly recommend this company!
- Jill Layton Alperstein
Customer

Our Terms and Conditions of Sale

Returns

For hygienic reasons, the following products may not be returned: shower chairs, transfer benches, commodes and risers of any kind, mattresses, slings, bedding or protectors of any kind that are out of the package, and wheelchair cushions.

terms and conditions

All upholstered Lift Chairs, Wheelchairs, Powerchairs, and Scooters, may be returned within 3 days of delivery. A 50% restocking fee will be deducted from the credit owed. Merchandise must be in new condition(no smoke, pet odors, hair, soil,etc). Upon inspection, merchandise not returned in good condition may be rejected or subject to additional usage fees.

All other items must be returned in new condition within 3 days of receipt to receive a full refund. Delivery, Installment, and repair fees are not refundable.

Cancelled Orders

Rentals – If Rental Equipment is cancelled in less than 1 week (7 days) prior to delivery/installation, there will be a 50% cancellation fee. If you fail to pick up the rental equipment on the agreed upon date, the order will be considered cancelled and there will be a 50% cancellation fee due.

Special Orders – Once your special order has been confirmed and approved by the customer with signature, a 25% non-refundable deposit will be collected. Cancelling special orders after the item has been shipped will result in a 25% restocking fee and the shipping charges that were incurred. No returns after 3 days of receipt except for manufacturer’s defect.

Credits Owed

Once the product has been returned to Freedom Mobility, the credit will be issued by check within 30 days.

Special Orders

Special Orders may be returned within 3 days of receipt of the item minus the 50% restocking fee. The item must be returned in new condition(no smoke, pet odors, hair, soil, etc). Upon inspection, merchandise not returned in good condition may be rejected or subject to additional usage fees.

Receipt of Goods

Payment is due in full upon receipt of goods and services received by Freedom Mobility. You must make any claims for damage, shortage, or errors at the time of delivery or installation. If you do not make a claim at that time, you will be deemed to have accepted the goods and or services in satisfactory condition.

Warranty

All products have different manufacture warranties. For equipment bought at Freedom Mobility, we will happily comply with manufacturer warranties and facilitate the necessary steps to repair or exchange any damaged or broken parts.