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What Does it Mean to be CAPS Certified?

The Freedom Mobility


I can't thank Kelly and her staff enough for how helpful and caring they have been during my mother's recovery. It is obvious that they have the client's best interests in mind. I highly recommend this company!
- Jill Layton Alperstein

When you are looking for a company to help you with your mobility solution needs, knowing what things to look for is important. You may see companies that boast being CAPS certified, but without an understanding of what that means, that information doesn’t help you in your search. A CAPS certification is important and working with a company that has obtained it is a wise idea, but let’s look more closely at what it means and why it’s a good idea to work with a company that has this certification.

What Does it Mean to be CAPS Certified?

What is CAPS?

CAPS is an abbreviation for Certified Aging-in-Place Specialist. A CAPS certification can only be obtained by completing specific courses to ensure that you are well versed in the subject. To retain the certification specialists are also required to complete continuing education every three years to ensure they are up to date on any information that may change or evolve over the years. The certification courses are designed to help improve technical experience, market knowledge, as well as customer service.

Why is it Important?

By working with a company that is CAPS certified you can feel confident in your choice and in the companies ability to help you make the best decisions for your home. Companies that are CAPS certified will also have a thorough knowledge of products available, mobility solutions and home modifications and adjustments that can benefit you most over the years. In addition to market knowledge and training, another thing included in the certification is customer service training, so you can feel confident that a certified company will have exceptional customer service skills and will work closely with you to come up with the best solutions for your situation and your home. Finding a mobility solutions company to help you outfit and modify your home can seem like an overwhelming task. You’ll want to work with a company that is both knowledgeable and excels in customer service. By narrowing your search to CAPS certified companies you can easily reduce the number of companies to look into. At Freedom Mobility we are a proud CAPS certified company and take pride in our work and everything we do. We’d love to help you modify your home to make it more accessible for you. If you are ready to get started, give us a call today to discuss how we can help you!